Dear customers, partners, and friends!
Eltra Trade s.r.o. carefully monitors the evolution of situation with global pandemic of Coronavirus (COVID-19). At first, we want to inform you that our company is still opening and operating as usual.
The health and safety of our customers, employees, partners and service providers is our top priority now. It is still extremely important for us to constantly meet the expectations of our customers. We want to assure you that, as before, we remain a reliable partner and make all efforts to maintain continuity and quality of our services!
Therefore, now most of our team works remotely. Nevertheless, as always we stay in touch with you. The Warehouse workers provide all protection and disinfection actions according to government and WHO recommendations.
We do our best to our customers receive all ordered equipment as quickly as possible.
ATTENTION! For express delivery, delays are possible for most regions due to the closure of borders and tightening of import rules. Delay with shipping to remote regions are also possible. We beg you to treat these points with patience and understanding. Please note that the goods from the STOCK category you can get the fastest.
All foreign deliveries are sent by courier services (DHL, FEDEX, USPS, TNT, etc.). Service impact information for TNT and FedEx you can readhere and for DHL here.
We understand that many of our customers are everyday faced with the supply chain problems associated with Corona virus. Our managers are also constantly in touch to promptly inform about the current location of the product and help with possible problems.
Our managers are available to you by email, phone and audio / video conference. Phone numbers are in Contacts section and at the top of webpage.
Our website and all data systems function as usual too. For sales enquiries, you can use our contact form.
Checked and up-to-date information on the effective response to coronavirus you can find in CDC website and in World Health Organization.
In conclusion, we would like to wish everyone a good health and optimism! Please follow the recommendations of your doctors, wash your hands, take care of your family and friends, and we will take care of your equipment!
Sincerely yours, Eltra Trade team